BridgeTrak Help Desk Software 7.0 Build 150

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Описание программы BridgeTrak Help Desk Software

BridgeTrak Help Desk Software is a useful and comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc.
Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, automatic email receive to convert emails into issues.

· Ключевые особенности и характеристики BridgeTrak Help Desk Software 7.0 Build 150

· Ограничения BridgeTrak Help Desk Software 7.0 Build 150

· 100 issues, limited to MS Access DB, email disabled

· Специальные требования BridgeTrak Help Desk Software 7.0 Build 150

· История версий и изменений BridgeTrak Help Desk Software

· Updated user interface with flowing navigation and new screen layout
· More customization options including custom and required fields
· Relay critical information in real-time with the new Scrolling Message Bar
· Accurate routing of issues to personnel based on group, status, experience or knowledge with the Skills Based Assignment feature
· Organize issues with a public and private Issue Folder Filing System and a new issue hierarchy structure for related issues
· Increased categorization of support requests by status, sub-status, etc.
· Knowledge base includes advanced find functionality, faster organization of knowledge base articles based on category product or keyword. Track usefulness ratings of knowledgebase articles, and format knowledgebase articles with the new HTML text formatting tool (including spell check).
· Updated report functionality (based on Active Reports)
· Apply your Business Operating Schedule to accurately manage and age issues
· New and improved expansion modules run as set-and-forget services. Modules include: customer web-based interface, automatic issue escalation, email receive program for automatically turning email into issues, Active Directory integration, and advanced search tool.
· Includes bug fixes and enhancements including improvements in security permissions, standardization of issue list windows

· Описание и дополнения от редакторов и пользователей сайта

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